Frequently Asked Questions

ARE BEIE PRODUCTS PREGNANCY-SAFE?

Our formulas do not contain ingredients commonly advised against during pregnancy. That said, every pregnancy is different, so we always recommend checking with your doctor or healthcare provider before introducing new skincare products.

WHERE ARE BEIE PRODUCTS MADE?

Proudly made in Edmonton, Alberta, Canada. Our skincare is produced in fresh batches each month, something we believe makes a difference in what ends up on your skin.

WHAT KIND OF PACKAGING DO YOU USE?

Our skincare is packaged in recyclable glass, something we’re incredibly proud to offer while keeping BEIE accessible and fairly priced. Please recycle according to your local guidelines.

CAN I USE BEIE WITH OTHER SKINCARE BRANDS?

Absolutely. Our products are designed to work beautifully together, but they’re also made to fit into your life and routine. Start with one, mix BEIE with products you already know and love, or build a full BEIE routine. You don’t have to go all in to get started (although we hope you do).

IF I DON’T HAVE ACNE, IS BEIE FOR ME?

Absolutely. We formulate with acne-prone and sensitive skin top of mind because we know firsthand how difficult those skin types can be. But BEIE isn’t just for acne—our products are designed for all skin types, whether you’re looking for hydration, soothing, exfoliation, or simply a better everyday routine.

IS BEIE SUITABLE FOR SENSITIVE SKIN?

Sensitive skin is always top of mind when we create our products. Many of our customers with sensitive skin love BEIE, but everyone’s skin is different. We always recommend patch testing a new product first, especially if you know your skin is reactive.

I HAVE ECZEMA. CAN I USE BEIE?

We have many customers with eczema-prone skin who love BEIE, particularly our moisturizers for added hydration. Because eczema can vary from person to person, we recommend patch testing first and speaking with your healthcare provider or dermatologist about what’s appropriate for your skin, especially during an active flare.

IS BEIE VEGAN AND CRUELTY-FREE?

BEIE is proudly cruelty-free and never tests on animals—we test on our founder and her very willing friends and family instead, LOL. Our formulas are plant-forward, with most products being vegan; Espresso Face Scrub contains honey, so it is not considered vegan.

DO I NEED A FULL BEIE ROUTINE TO SEE THE BENEFITS?

Not at all. BEIE was designed to fit into your routine—not make you replace everything in it. Start with the product that speaks to your skin’s needs and build from there if you love it.

HOW DO I KNOW WHICH BEIE PRODUCTS ARE RIGHT FOR MY SKIN?

Start with what your skin is asking for, whether that’s breakouts, dryness, sensitivity, dullness, or simply a better everyday routine. If you’re unsure where to start, reach out to us. We’re always happy to help you build your perfect routine.

WHERE CAN I BUY BEIE?

You can shop BEIE directly through our website or visit one of our growing list of stockists across Canada. Check out our Stockists page to find a location near you.

I WANT TO CARRY BEIE IN MY STORE. HOW CAN I BECOME A STOCKIST?

We’re intentional about where BEIE calls home and love partnering with retailers who genuinely align with our brand. If you think we’d be a great fit for your store, fill out our wholesale application and our team will be in touch.

I HAVE PERIORAL DERMATITIS. CAN I USE BEIE?

We’ve heard from many customers with perioral dermatitis who have had amazing experiences with BEIE, some even telling us it’s the first routine that has worked for their skin. That said, perioral dermatitis can be triggered by skincare and is different for everyone, so we always recommend introducing products slowly, patch testing first, and following the advice of your dermatologist.

HOW LONG WILL IT TAKE TO SEE RESULTS? COULD MY SKIN GET WORSE FIRST?

Skincare takes time, so consistency is key. While you may notice hydration and softness right away, we recommend giving a new routine at least 6–8 weeks to really see how your skin responds. When changing products, some people may experience temporary changes or breakouts. Listen to your skin, introduce new products gradually, and give it time.

IS BEIE SUITABLE FOR MATURE SKIN?

Absolutely. BEIE has no age or gender! The goal is simply happy, hydrated skin. Our products focus on cleansing, nourishing, soothing, and replenishing moisture, making them a beautiful addition to mature skin routines too. Whether you’re 18 or 80, there’s a seat for you at the BEIE bar.

ORDERS & SHIPPING

CAN I PICKUP MY ORDER?

Yes! We’re happy to offer local pickup at our BEIE office in St. Albert.

Pickup Location:
BEIE HQ (Nabi Building)
200 Carnegie Dr #204
St. Albert, AB T8N 5A8

Pickup Hours:

  • Monday: 11am - 2pm
  • Wednesday: 12pm - 6pm

When will my order be ready for pickup?

You may pick up your order once you have received your ready for pickup notification.

Shipping Methods & Rates

We ship worldwide using UPS/FEDEX for North America and Canada Post for international destinations (Australia, UK, etc.).

Flat Rates:

  • Canada: $15 (all provinces)
  • USA: $15 (all states)
  • International: $20 (all other countries)

Shipping Processing & Delivery Times

  • Processing: 1–3 business days
  • Canada/USA: 2–6 business days after processing
  • International: 10–15 business days after processing

Please note: Delivery times are estimates and may vary depending on destination and external factors.

Customs & Delays

We are not responsible for delays due to customs, weather, strikes, or carrier disruptions. Any customs duties, taxes, or additional fees incurred after the package leaves Canada are the responsibility of the customer.

RETURNS

Return Policy

Due to the nature of our beauty products, all sales are final—we do not accept returns or exchanges. If your package arrives damaged or appears tampered with, please email us at info@beieyou.com with your order details and photos. We’ll make it right.

We want you to BEIE happy—your satisfaction is our priority. Thank you for understanding.