Frequently Asked Questions

Where is BEIE skincare made?

All of our products are proudly made in Canada in small, fresh batches to ensure quality and care.

Are BEIE skincare products cruelty-free?

Absolutely. BEIE is plant-based, vegan, and cruelty-free. We never test on animals—only on real people with real skin, because that’s how it should BEIE.

What makes BEIE different?

BEIE takes a plant-based, natural approach to skincare—crafted in fresh batches right here in Canada. Nothing you order is premade more than 3 weeks ago. We believe less is more, which is why we focus on the essentials—products that simplify your routine and turn skincare into a lifestyle, not a chore.

What skin types is BEIE skincare good for?

Our formulas are designed for all skin types—especially sensitive and acne-prone skin (because we know how hard it is to find something that doesn’t make things worse, let alone better). BEIE is inclusive of all genders and ages, because real skin doesn’t fit in a box—and neither should your skincare.

Do I need all five products?

You can start with whatever your skin needs most. That said, our products are intentionally formulated to work best together as a 3-step routine—wash, tone & hydrate (eyes and face). The full set gives you a complete day-to-night ritual and is available at a discounted bundle price for the ultimate BEIE experience.

Are BEIE products fragrance-free?

BEIE doesn’t use synthetic fragrances—ever. Instead, we use naturally derived oils and extracts like citrus peel, vanilla bean, peppermint, and lavender to create fresh, subtle scents straight from the ingredients themselves. We value the sensory experience of skincare, which is why many of our key ingredients are inspired by our favourite cocktails. No artificial perfumes, no harsh additives—just skincare that smells as good as it feels.

Can I use BEIE products with other brands?

Absolutely. BEIE covers the essentials your skin actually needs—but if you love to layer, you can easily pair our products with your favourite SPF, serums, or treatments. Think of BEIE as your skin’s foundation—everything else is optional.

Are your products safe during pregnancy or breastfeeding?

Our formulas are made with gentle, nourishing ingredients that are generally considered safe during pregnancy and breastfeeding. That said, everyone’s journey is unique—so we always recommend sharing our ingredient list with your healthcare provider to ensure it’s the right fit for you.

LASHES

What lash style should I choose?

We’ve categorized our lashes by shape and drama level—so you can find your perfect match. Still unsure? DM us at @beieyou with a photo of your beautiful face and we’ll help you choose the style that best suits your features. We’ve got you. 🐝.

How many times can I wear BEIE lashes?

With proper care, BEIE lashes can be worn 25+ times. To get the most wear (and value), we swear by our Star Glue—it’s the best lash glue we’ve found in over 10 years. It peels off cleanly between uses, protects the band, and once you try it, you’ll never go back. Just apply a thin layer of glue to the band—no mascara needed. Be gentle when removing and store your lashes in their original box in a cool, dry place.

ORDERS & SHIPPING

Shipping Methods & Rates

We ship worldwide using UPS/FEDEX for North America and Canada Post for international destinations (Australia, UK, etc.).

Flat Rates:

  • Canada: $15 (all provinces)
  • USA: $15 (all states)
  • International: $20 (all other countries)

Processing & Delivery Times

  • Processing: 1–3 business days
  • Canada/USA: 2–6 business days after processing
  • International: 10–15 business days after processing

Please note: Delivery times are estimates and may vary depending on destination and external factors.

Customs & Delays

We are not responsible for delays due to customs, weather, strikes, or carrier disruptions. Any customs duties, taxes, or additional fees incurred after the package leaves Canada are the responsibility of the customer.

RETURNS

Return Policy

Due to the nature of our beauty products, all sales are final—we do not accept returns or exchanges. If your package arrives damaged or appears tampered with, please email us at info@beieyou.com with your order details and photos. We’ll make it right.

We want you to BEIE happy—your satisfaction is our priority. Thank you for understanding.